We are excited to chat with you! Click the 'Live Chat' option on your screen to start chatting with us. We are available everyday (24/7). It’s one of the easiest ways to reach us. Here’s why:
- Convenient & Free - answers at your fingertips!
- Friendly & responsive agents to answer your questions.
- Easy access via the website, Help Centre or MyDigicel App.
There are 3 ways for you to start a chat with us:
1. Help Centre (Knowledge Base)
Help Centre (Knowledge Base)
Step 1. While in the Knowledge Base, select the 'live chat' floating icon on the screen.
Step 2. You will then be assisted by our Digicel Assistant, Ruby and one of our Customer Care agents at your request.
MyDigicel app
Step 1. Open the MyDigicel app, select ‘Log In.’
Step 2. Select "Support" (
), followed by "Chat with a Support Agent".
Step 3. You will then be assisted by our Digicel Assistant, Ruby and one of our Customer Care agents at your request.
MyDigicel (Web Browser)
Step 1. On the web version of MyDigicel, enter your mobile number then click 'Continue'.
Step 2. You will receive a 4-digit code on your mobile device which should be entered in the slot named 'Code'. Select 'Continue' to complete the login.
Step 3. You will then be assisted by our Digicel Assistant, Ruby and one of our Customer Care agents at your request.
Please note: Screenshots are for the updated version of the app. They are included as a guide - Currency/Figures may differ depending on where you are located.
Be sure to download the updated version for your phone today!
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