We are excited to chat with you! Click the 'Live Chat' option on your screen to start chatting with us. We are available at no cost from 8 am to 10 pm daily. It’s one of the easiest ways to reach us. Here’s why:
- Convenient & Free - answers at your fingertips!
- Friendly & responsive agents to answer your questions.
- Easy access via the website, Help Centre or My Digicel App.
There are 3 ways for you to start a chat with us:
Help Centre (Knowledge Base)
Step 1. While in the Knowledge Base, select the 'live chat' floating icon on the screen.
Step 2. You will be taken to a page to fill out the Digicel Pre-Chat form. Fill in this form to begin chatting with a Customer Service Representative.
Step 1. Open the MyDigicel app, select ‘Log In.’
Step 2. Select "Support" (), followed by "Chat with a Support Agent".
Step 3. You will be taken to a page to fill out the Digicel Pre-Chat form. Fill in this form to begin chatting with a Customer Service Representative.
MyDigicel (Web Browser)
Step 1. On the web version of MyDigicel, enter your mobile number then click 'Continue'.
Step 2. You will receive a 4-digit code on your mobile device which should be entered in the slot named 'Code'. Select 'Continue' to complete the login.
Step 3. You will be taken to a page to fill out the Digicel Pre-Chat form. When you're through, select "Start Chatting".
Please note: Screenshots are for the updated version of the app. They are included as a guide - Currency/Figures may differ depending on where you are located.
Be sure to download the updated version for your phone today!