Can not use internet service on your phone? Here are some steps you can take to make it work again.
Step 1. Verify that you still have megabytes available on your account by checking your internet balance using the My Digicel app or by dialing *120*22# SEND.
Step 2. If there are no megabytes available, try activating a plan by dialing a short code from your phone, by using My Digicel App, or by dialing *134#. Is your balance lower than you expected?
For help to understand how different activities use different amounts of data, click here.
Step 1. If megabytes are available, try accessing a Google web page or web application. This will help to confirm whether the problem you are experiencing is with a particular application or the entire Internet service.
Step 2. If some websites / apps are running, the problem you are experiencing may be a temporary problem, or the problem may be related to a particular application. We suggest restarting the application and try again.
Step 3. If all websites or applications do not work, check your APN settings
Step 4. Verify that your mobile data connection has been enabled. You can confirm this by accessing the settings and then using the data. You will then see the option to turn your data on / off
If your phone has the drop-down menu option, you can also activate your mobile data from there.
Step 1. If you have done all the above and find more than one person with the same challenge, this can be a network problem. We assure you that we are working diligently to resolve this issue as soon as possible, and we invite you to try the service later.
Step 2. If you realize that you are still experiencing the problem, you can use the live chat option so we can deepen the issue