The APN is the gate way which allows the mobile device to seamlessly access the internet as if you were using a computer. In the event that your data is not working when you have inserted your SIM card, please check the APN settings or Internet settings on your mobile device.
Here's how you can add the APN (Internet Settings) in most devices:
Step 1. Go to Settings >More/More Networks/Mobile Networks > Access Point Names.
Step 2. Select Add/Create/New APN. If you do not see any of these options, select the three dots to the top right hand side of the screen.
Step 3. Type in 'web.digicelha.com' in the APN slot. No username or password is needed. After the information is entered, select More > Save .
Step 4. Finally, select the newly added APN and restart your device.
Different phones have different settings. For your own phone, you can choose one of these options to guide you further:
| Android | Apple | Blackberry | Windows |
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Android
Step 1. Select 'Apps' and go to 'Settings'.
Step 2. Select 'More/ More Networks'.
Step 3. Select 'Mobile Networks', then 'select Access Point Names' or 'APN'.
Step 4. Reset to default and select 'reset' to confirm.
Step 5. Add APN: web.digicelha.com
Step 6. Select 'default' as the APN Type. Select 'More' and 'Save' .
Apple
Step 1. Go to 'Settings'.
Step 2. Go to 'Mobile/Cellular Data', select 'Mobile/Cellular Data Options'.
Step 3. Select 'Mobile/Cellular Data Network'.
Step 4. Select 'Reset Settings' then 'Reset'.
Step 5. Return to 'Mobile Data Options' Menu. Select 'Mobile/Cellular Data Network'.
Step 6. In the APN slot, put in web.digicelha.com
Blackberry
Step 1. Select 'All'.
Step 2. Select 'Options'.
Step 3. Scroll to and select 'Device'. Scroll to and select 'Advanced System Settings'.
Step 4. Scroll to and select 'TCP IP'.
Step 5. Click the 'APN Settings Enabled' checkbox.
Step 6. Enter web.digicelha.com
Step 7. Select 'Option button' and Select 'Save'.
Windows
Step 1. Swipe Left.
Step 2. Scroll and select Settings.
Step 3. Select 'Network & wireless' and Select 'Mobile & SIM'.
Step 4. Scroll and select 'SIM Settings'.
Step 5. Scroll and select 'Public'. Select 'Add an Internet APN'.
Step 6. Enter web.digicelha.com
Step 7. Scroll and select 'Save'.