Here are some common causes and fixes for you. Click on each link for more details:
Is there Available Credit / Talk Time?
If you are a prepaid customer, ensure that you have sufficient credit to make a call. Check your balance by using the MyDigicel App.
If you are a postpaid customer, verify your available minute balance, confirm the call can be made within your plan and find out if your account is above the credit limit by using the MyDigicel App.
Connected to the Network / Manual Network Search
There may be instances where your device requires a manual connection to the network as sometimes the automatic setting may not always establish the connection.
Go to Settings > More/More Networks > Mobile Networks. There you should see “Network Operators”. Select “Search networks” and after a thorough search, select “Digicel” and then restart your phone. Once successful you will be connected once again!
- From the Home screen, tap Settings.
- Tap Carrier.
- Tap the Automatic slider to Off.
- Tap the required network.
Go to Settings > Network & Wireless > Mobile & SIM. There you should see “Mobile Networks”. Select “Search networks” and after a thorough search, select “Digicel” and then restart your phone. Once successful you will be connected once again!
The network has now been manually selected! Restart your phone to complete the process.
Go to Settings > Networks and Connections > Mobile Networks. There you should see “Network Selection Mode”. Select “Manual” and after a thorough search, select “Digicel” and then restart your phone. Once successful you will be connected once again!
Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as a non-Digicel site, you may incur data charges.
Is the SIM Card properly inserted in the phone?
Sometimes, possibly due to constant shakes, a fall perhaps, the SIM card may not be properly inserted. Without proper contact, some or all of your services like your calls can be affected. For more information on inserting SIM cards, click here.
Restart Your Device
Restarting your device is by far one of the simplest and proven ways to re-establish connection with the network and ensure your data, SMS, phone and dialing services are working. Some devices allow you to remove the battery (it is preferred that you safely power off the device fully, then remove the battery).
Here are some of the common ID announcements that you may encounter after trying to make a call:
ID 2. "We are sorry your call cannot be completed as dialed. Please check the number and dial again."
Cause: An Invalid phone number has been dialed.
ID 4. “We are sorry the number you have dialed is unavailable. “
Cause: The phone being called is out of network coverage or the phone is turned off.
ID 6. “We are sorry but you are not allowed to make this call. “
Cause: Outgoing calls have been restricted by Digicel. This can occur if the phone was reported lost or stolen. If you are postpaid, this may results from barring due to unpaid bills.
ID 10. “The customer you are calling is on the phone. Please try again later.”
Cause: The person is already on an active call and does not have the call waiting option activated.