Validate my SIM

You may have difficulty making calls if your SIM is not validated. We remind you that this difficulty only prevents you from making calls to Digicel numbers, and from using the "Credit U" service. In the meantime, you can make and receive calls from the other local operator, make and receive international calls, send and receive SMS as well as use our internet service.

For quick assistance with validating your SIM, please call Customer Service (111) with the number you are concerned about. The following information will be required: 

1. Your full name 
2. The number you are concerned about
3. The model of your phone 
4. Your place of residence                                                                                                                  

Note : Please avoid removing the SIM card from the device. Only call once to request as multiple requests for the same number will delay the validation process. Once the process is completed, you will receive an SMS informing you that your SIM is now valid and can be used.