Any customer with a prepaid number has to recharge his account regularly, perform transactions such as making calls, sending SMS etc. in order to keep the number active on the system. If a customer uses a number and does not follow these procedures, after a certain period (more than 120 days), he/she risks losing the number. In fact, it may be recycled and then put back on sale in the stores.
For a better understanding of the cycle life of your SIM card, please read the steps below:
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SIM CARD LIFE CYCLE |
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Active account |
The customer can use everything on his mobile (Calls, SMS, Internet etc.) |
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Account Deactivated |
The customer cannot make calls, send SMS, use the internet service etc. However, he can receive calls and SMS. To make the account active again, the customer just needs to recharge it by using one of our recharge methods. |
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Expired Account |
Account blocked because the customer has gone more than 90 days without recharging it. The customer cannot make or receive calls, cannot send or receive SMS, cannot use the internet service. To make the account active again, the customer just needs to recharge it by using one of our recharge methods. |
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Number not found in the system |
Number that has gone more than 120 days without being recharged or used. There is an OPPORTUNITY to reclaim the number in question if it is not yet on sale in stores, among other reasons. To know the information to provide to recover the number, click Here. |
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Recycled number |
The customer can no longer retrieve the number as it is already available in the store for resale. To use Digicel services again, the customer will have to purchase a new SIM card at a cost of 70HTG. |
Some of Digicel's recharge methods:
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Pap Padap Recharge |
Flex Card |
Mon Cash |
Digicel Online Top Up |
Sogecarte Top Up |