The Missed Calls service allows Digicel customers to know who has called them when their phone is not available. But in order to receive these notifications, there are a few requirements. To help you better understand this service, please read the steps below:
- To receive your missed calls, you must have voicemail enabled. If you haven't already done so, simply dial 123, choose the language you want, and follow the instructions.
If for some reason you are unable to do this, you can contact customer service every day from 8am to 8pm or Live Chat 24/7 for assistance. You will need the PUK1 of the affected number or the date of purchase and the 3 frequently dialed numbers.
Reasons that may prevent you from receiving missed calls:
- If your inbox is full: missed calls are delivered via SMS. So if your inbox is full, you will not receive them. We therefore advise you to delete the messages you no longer need in order to free up space.
- If you have call forwarding activated: any call forwarding will prevent you from receiving your missed calls. To check if you have one, dial the following codes: *#21# send for unconditional forwarding, *#61# send for forwarding if no answer, *#62# send for forwarding if unavailable, *#67# send for forwarding if busy. Whatever type of forwarding you have activated, you can dial #330*0000# to deactivate it. Once you deactivate the forwarding(s), you will be able to receive missed calls again.
- If you have an incoming call restriction: An incoming call restriction automatically blocks incoming SMS. This will prevent you from receiving missed calls. To disable incoming calls, please dial #35*0000# send. If you had changed the default PIN, please dial #35*Changed PIN# send.
- If you do not receive SMS in general: If you cannot receive SMS, you will not receive your missed calls either. Please contact customer service for follow-up to the technical department.
- If the problem is with missed calls only: Please contact customer service by calling 111 available daily from 8am to 8pm or Live Chat 24/7 with the number concerned and the PUK1 or at least the date of purchase and the 3 frequently dialed numbers.