Help & Support
Managing your account via Dial Codes
- "Quick Pick" plan
- How can I top up with a voucher card?
- How to activate a promotion?
- How to gift a data plan ?
- How to reactivate your data plan ?
- How to request credit using a short code
Manage your plan & promotions
- Unlimited Night Plan
- How do you activate a plan?
- Preferred number after activating a Cool plan
- 12Net Plan
- Cool 50
- Cool 18
Controlling your credit
- Why is your credit running out?
- Why can't you see your credit after you Top Up?
- What is the airtime for a recharge?
- How can I check transactions that I have paid for?
- How can I request my Call Records?
- How can you check your balance?