Caribbean Passport (Prepaid/Postpaid)

1. What is this New Caribbean Passport plan?

• Caribbean Passport Roam plan provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls.

2. What is being offered with this plan?

• Roaming Data Allotment.
• Free Incoming call.
• Reduced PayGo/Overage rate for roaming voice calls.

Note: Rates will be based on zone the country is listed that the call is being made to.

3. What are the different durations for the Caribbean Passport Roam plans?

• Caribbean Passport Roam plans will be available in the follow durations 3, 7, and 30 Days plans.

 4. How much does the New Caribbean Passport Roam plan cost and what are the data amounts?

5. What are the Caribbean Passport Roam calling rates within the plan?

 6. Who is eligible for these plans?

• All customers are eligible to activate those Caribbean Passport Roam plans.

7. Can corporate customers activate this plan?

• Yes

8. How can this plans be activated?

• This plan can be activated via My Digicel App, Website or UMM *186#.

9. Do I need to activate the plan before leaving my local/home country?

• No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

10. Is there a limit to the number of plans I can activate?

• There is no limit to the number of times this plan can be activated.
• Subscriber can buy multiple of same or other Caribbean Passport Roam plans at any given time.

11. Does the Caribbean Passport Roam plans auto- renew?

• The Prepaid Caribbean Passport Roam plans WILL NOT be allowed automatic renewal.

12. If I want my plan to auto renew can I opt-in to auto renewal?

• Customers should receive the renewal notification 2 days and 1 day before plan expiry.
• Except for the 3 day plan a notification should be received 24 hours before plans expire.

13. Will I receive a prompt if I have used up my plan allocations?

• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [ 50MB] and [ 0 MB]

14. If I do not use all my data will my data rollover?

• Yes if you purchase another plan before expiry date of the previous one.

15. Will I be notified for plan rollover or plan expiry?

• Yes, plan roll over and expiry notifications will be sent.
• Customers can repurchase the same Caribbean Passport Roam before it expires.

16. How can I check my balance from the Caribbean Passport Roam plan?

• Customers will be able to check their balance via My Digicel App or UMM using short code *186#.

 17. Will I be charged for data if I continue using a data session after my data allotments have been used up?

• When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage at HTG20 per MB.

18. Can Digi-loan credit be used to purchase the Prepaid Caribbean Passport Roam Plan?

• Customers should be able to use Digi-loan credit to purchase the Caribbean Passport Roam Plans.

19. Can I benefit from the Caribbean Passport plan in my home country?

• Benefits of the Caribbean Passport is not accessible in the home country.

20. My Caribbean Passport Roam plan can work in which countries?

• The Caribbean Passport Roam plan will be available in the following destinations listed in the table below.

Eligible destinations:

Note: Customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.